Tierglaze Ltd is a double glazing supplier and installation company registered in England No. 07155719 and our registered office is Rear of 137 Broadway, Bexleyheath, Kent DA6 7EZ. This Privacy Notice explains how we use any personal information we collect about you when you use this website or contact us directly.
The Data Protection Act and the EU General Data Protection Regulations (GDPR)
The Data Protection Act and GDPR requires us to manage personal information in accordance with Data Protection Principles and in particular requires us to process your personal information fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require.
All our employees are personally responsible for maintaining customer or employee confidentiality and will do their utmost to keep all data accurate, timely and secure. We provide training and education to all employees to remind them about their obligations.
What personal information do we collect?
We collect information about you when you register with us or when you make an enquiry or place an order for windows, doors or conservatories and when you apply for employment with us. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions or attend our events. Website usage information is collected using cookies and Google analytics, which may capture your IP address.
The personal information we collect from you will depend on the nature of your enquiry, the type of product or service you are enquiring about, or to satisfy any contractual or statutory obligation. This may include personal information, sensitive personal information, recorded voice conversations or CCTV images. Typically the information might include:
We recognise that your personal information is confidential and we will protect the confidentiality of your information in accordance with our internal procedures and legal requirements.
On what basis will we process your personal information?
The basis for processing your personal information is:
How we will use your personal information?
We may use your information in the following ways:
With whom will we share your personal information?
We do not share your details with our suppliers as all jobs are ordered using a reference name and not a customer’s full details. If we should need to pass your details on to our suppliers, you would be notified accordingly.
In limited circumstances we may disclose your information to third parties:
How long will your information be stored for?
We will store your information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you and respect your wishes. However, this will be for a reasonable period and only for as long as is necessary. In addition, legislation might oblige us to store the information for a certain period of time.
Under the Data Protection Act and GDPR you have a right:
What about Internet & Site Security?
The Internet is not a secure system and you should always be cautious about the information you disclose whilst online as there is a risk that it could be intercepted.
Personal Data Security
We take the responsibility for the security of your data very seriously. Your data will be held on secure servers within the EEA where possible, with all reasonable technological and operational measures put in place to safeguard it from unauthorised access. Where possible any identifiable information will be encrypted and transferred only by secure means.
Under what conditions might this privacy notice not operate?
In addition to directly providing your information to us, you might also provide Personal Information to other organisations that then forward it to us. The other organisations Privacy Notice will prevail until we deal with you directly.
How to contact us?
If you have any queries, requests or complaints on the subject of data protection or would like to opt in or out of any contact or communications, please do not hesitate to contact our Data Information Officer at the address below: -
Data Information Officer
Rear of 137 Broadway
Telephone: 020 8303 2211